CXHarvest2023 CX Farewell: Lessons Learned and Future Strategies
This article is a journey through knowledge, we dive into the world of Customer Experience (CX) that shapes the various industries in 2023. We aim not only to understand, but also to unravel the valuable lessons this year has offered us. In addition, this detailed analysis represents a balance of our past experiences and a look to the future. We want to anticipate and understand how these learnings will become the driving force for our future strategies.