Freshdesk, an answer for SIC
Freshdesk, is a solution in the cloud which offers a service focused on improving the experience of the user. That is why over time it has managed to be considered a tool required by authorities such as Superintendency of Industry and Commerce (SIC), which ensures the well-being of users.
This tool It has gone from being a merely necessary solution for a better quality of utility, to be a necessary requirement for the law. Freshdesk, is an important element for companies have spaces for participation and commitment to users; since it manages to establish a good workings, accompanied by trust through the customer service.
This solution in the cloud meets the requirements presented by the Superintendence, because it's a platform technological that allows users Self-manage to facilitate processes; a reason that demonstrates to customers the commitment to achieving a good brand image.
The SIC, an entity that thinks about users
Freshdesk, makes this possible because it is ready 24/7 to deliver information to user, since it makes use of Tickets So that the customer state your requirements; which will go directly to the company support department, in the shortest possible time. The fact of having a solution such as Freshdesk, allows organizations not only to generate knowledge for firm; rather, it teaches customers through a knowledge base as part of one of the many solutions that it offers. This is why the SIC You are so strict with compliance with this law.
On the other hand, it is important to emphasize that this type of solutions They help in the time of solution from a company to a user. It is estimated that reduction is 20% or 40%, a time that, as the days go by, is reflected in a Happiest customer, thus being a user who will remain in the weather.
The fact of not complying with the requirement that the SIC has, it can lead to an organization having to pay a fine of 800 SMMLV to 1,200 SMMLV; this sanction has 10 days to be answered if you want to avoid. For this reason tools like Freshdesk, are ready to help you in monitoring and taking PQRs. Believe me, you'll put a smile on your face customer permanently when I think of your firm.